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BURNETPC.COM RETURN GUIDELINES
All
returns require an RMA (Return Merchandise Authorization) number, which
can be obtained by contacting our
Customer Service department or clicking the "My
Account" button in the top-right hand corner of our web page.
Please save all packaging and accessories for any item that is returned
to BurnetPC.com. All original equipment, components, manuals, cables,
documents and packaging must be returned with your item in order for
BurnetPC.com to process your RMA. An item returned for a replacement
may be repaired or replaced at BurnetPC.com's discretion, unless
otherwise required by law. Products with specific refund and return
policies and deadlines must be returned within the time periods
specified for each item. All items sold through BurnetPC.com are
subject to our
Policy and Agreement. Physically damaged items cannot be returned.
All
returns for a refund are subject to a 25% restocking fee.
Removal or alteration of a product's serial number or serial number
sticker will automatically void your BurnetPC Return Policy. Products
that are returned to BurnetPC with a missing, damaged or altered serial
number will be refused RMA service and returned to you.
Table Of Contents
BurnetPC Return Policies
Standard Return Policy
Limited 30-Day
Return Policy
Limited
Non-Refundable 30-Day Return Policy
Processors
(CPUs) Return Policy
Desktop PC,
Notebook, and Tablet PC Return Policy
Consumable
Items Return Policy
Open-Box Items
Software
Return Policy
Bulk Item
Return Policy
Mail In Rebate
Policy
Manufacturer’s
Warranties
LCD Display
Return Policy
Additional RMA Terms
Physical Damage Policy
DVD Movies
Combo Specials
Out-of-Stock
(Back-Order) Items
Downloadable
Software
Standard Return Policy
This is our Detailed Standard Return Policy. Unless another return
policy is indicated, products sold by BurnetPC.com are covered by this
Standard Return Policy. Merchandise under this Standard Return Policy
may be returned a) within 30 days of the original invoice date for a
refund, or b) within one year of the original invoice date for a
replacement of the same item. All returns require an RMA (Return
Merchandise Authorization) number. All items returned for a refund are
subject to a 15% restocking fee.
Many manufacturers offer additional factory coverage. With regard to
such, you should contact the manufacturer of your item directly for
information regarding eligibility and specific Terms and Conditions.
Limited 30-Day Return Policy
This is our Detailed Limited 30-Day Return Policy. Items covered by this
policy (products for which BurnetPC.com states "This item may be
returned for a replacement or refund within 30 days only") must be
returned to BurnetPC.com within 30 days of the invoice date for
this policy to apply. Additional coverage, if any, is provided solely by
the product's
manufacturer (as indicated by such manufacturer).
Limited Non-Refundable 30-Day Return Policy
This is our Detailed Limited Non-Refundable 30-Day Return Policy.
Products that state "This item is covered by BurnetPC.com's
Non-Refundable 30-Day Return Policy", or items labeled as
“Non-refundable” (or similar labeling) must be returned to BurnetPC.com
within 30 days of the invoice date for this policy to apply.
Products covered by this return policy may only be returned for a
replacement of the same item.
Processors (CPUs) Return Policy
This is our Detailed Processor (CPU) Return Policy. Physically damaged
CPUs cannot be returned to BurnetPC.com.
Improper installation of CPU fans and/or improper clocking may cause
CPUs to chip. CPUs that are chipped, burnt or have bent/broken pins are
considered physically damaged and cannot be returned for refund or
replacement. Physical damage includes (but is not limited to) improper
handling and any other type of damage sustained by irregular use.
BurnetPC.com encounters bent pins regularly when inspecting physically
damaged CPUs. Forcing a processor into position will not solve an
installation problem and may void your BurnetPC.com return policy.
Buyers requesting a refund may have to pay a 15% restocking fee.
BurnetPC.com will not cross-ship replacement CPUs.
Desktop PC, Notebook, and Tablet PC Return Policy
This is our Detailed Desktop PC, Notebook and Tablet PC Return Policy.
Under this policy all Desktop PCs/Notebooks/Tablet PCs are
non-refundable, and this supersedes all other return policies. There are
NO EXCEPTIONS to this policy. Any Desktop PCs/Notebook/Tablet PC that is
deemed defective may be returned for a replacement within 30
days only, but a request for refund will not be granted. If a
Desktop PC/Notebook/Tablet PC is returned for a replacement, but no
problems are found, the Desktop PC/Notebook/Tablet PC will be returned
at your (the buyer's) expense. You should be certain in your decision to
purchase a Desktop PC/Notebook/Tablet PC and must agree to this policy
before completing your order. By confirming your order, you indicate
your agreement to this policy.
A defective Desktop PC, Notebook, or Tablet PC that is returned for a
replacement may be repaired or replaced at BurnetPC.com's discretion,
unless otherwise required by law. We strive to uphold our standard RMA
processing time for these types of items; however, in some situations
the item must be sent to the manufacturer for repairs. Unfortunately
BurnetPC cannot expedite the RMA repair process in these situations, as
we must abide by the manufacturer's established processing time. If you
have a question regarding a Desktop PC, Notebook, or Tablet PC RMA,
please contact our
Customer Service Department.
Consumable Items Return Policy
This is our Detailed Consumable Items Return Policy. Consumable items
are items such as Printer Ink and Toner Cartridges, CD/DVD Media, Paper
Products etc. that are consumed once they are used. Consumable Items can
be returned within 30 days of the invoice date if and only if the item
is sealed and unopened in its original retail packaging. These
items are not eligible for RMA through our online RMA system. Please
contact our
Customer Service Department via Live Chat, Email or Phone for RMA
information regarding consumable items.
Open-Box Items
This is our Detailed Open Box Item Return Policy. BurnetPC.com often
sells items that are listed as "open-box." Because these items are sold
at greatly reduced prices, they bear this limited 15-day
refund-only return policy through BurnetPC.com. Such items can
only be returned within 15 days of the applicable invoice date.
BurnetPC.com cannot provide replacement service for these items, as
their stock is limited. The entire risk as to the quality and
performance of these items is with the buyer. These items have been
tested for functionality, but may have superficial physical defects
including (but not limited to) scratches, dings or dents. Should these
items prove defective following their purchase, the buyer (not the
manufacturer, distributor, or BurnetPC.com) assumes the entire cost of
all necessary servicing or repairs, unless otherwise required by law.
These items are not covered by any 30-day satisfaction guarantee.
If you purchase an Open-Box product you will receive an OEM BAREBONE
item, meaning you will only receive the item itself. Accessories are NOT
INCLUDED with Open-Box products, even if the missing accessory is
required for the item to function properly.
Software Return Policy
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Return Retail Software for refund within: 30 days (must be unopened)
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Return OEM Software for refund within: non-refundable
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Return Defective (Retail or OEM) Software for replacement within: 30
days
This is our Detailed Software Return Policy.
Opened Retail or OEM software can only be returned for replacement,
and replacement RMAs will only be honored if the returned software is
defective or damaged.
Retail Boxed software may only be returned for refund within 30 days of
the invoice date if the packaging is unopened and factory sealed. No
software returns will be accepted after 30 days.
OEM software is non-refundable once purchased and delivered. OEM
versions are intended for system builders only and cannot be transferred
to another PC once installed. Purchasers of this software are required
to comply with the terms of the applicable
System Builder License, including responsibility for providing all
end-user support. BurnetPC.com is not responsible for system/software
incompatibility, and incompatibility issues do not qualify software as
damaged or defective. Customers are encouraged to contact the respective
software publisher for answers to technical questions, such as
minimum system requirements, prior to purchase.
Bulk Item Return Policy
This is our Detailed Bulk Item Return Policy. Bulk Items (including but
not limited to such items as Air Conditioners, Home Entertainment
Systems and Televisions 24 inches and larger) cannot be returned to
BurnetPC.com for refund or replacement service. Therefore, you are urged
to carefully examine the box your bulk item ships in before signing for
the package. Should you observe any damage to the shipping box, or if
the wrong product was sent, you must refuse delivery while the shipping
courier is still on the premises. The item will be returned to
BurnetPC.com and you will be refunded the full amount, including
applicable shipping costs and tax.
If you determine upon inspection that the condition of the shipping box
is satisfactory, an adult is required to sign the shipping courier's
release form to complete delivery. By signing this release, you are
acknowledging and agreeing to BurnetPC.com's
Terms and Conditions, understanding that you cannot return the
television to BurnetPC.com and that the condition of the delivery meets
your expectations. After delivery, please read all included
documentation and/or contact the manufacturer directly to determine
applicable warranty coverage, if any.
Manufacturer's Warranties
BurnetPC.com does not offer any express warranties. However, many of the
products available through BurnetPC.com are covered by Manufacturers'
Warranties. If a product is covered by a manufacturer's warranty, it
will be stated on that product's web page. Manufacturers' warranty
details are typically available at the manufacturer's website; click
here to see a list of the manufacturers whose items we carry.
Detailed manufacturer warranty information can also be obtained for free
by contacting our
Customer Service department. Please note that products in this
category are non-refundable unless otherwise indicated.
Products that state "This item can be returned to the product
manufacturer only" must be returned directly to the product
manufacturer for repair or replacement, unless otherwise required by
law. For these items, the warranty policy provided by the product
manufacturer explicitly requires that any returns, repairs etc. be
requested and processed directly by the consumer (or "end-user") of the
item.
Mail In Rebate Policy
Products missing UPC codes or serial numbers from the box are NOT
returnable.
Products offering mail-in rebates are not returnable to BurnetPC.com
once the rebates have been filed. Be sure that the product is functional
and that you intend to keep the product before sending in for your
rebate. Products missing UPC codes or serial numbers from the box are
NOT returnable. Only the product manufacturer can replace any defective
item missing the UPC code.
LCD Display Return Policy
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Return for refund within: non-refundable
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Return for replacement within: 30 days
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There must be a minimum of 8 dead pixels to declare an LCD display
defective and eligible for return.
BurnetPC.com sells many products such as Notebooks and Monitors that
feature LCD (Liquid Crystal Display) screens. BurnetPC.com adheres to
the dead-pixel policy that is observed by the majority of our
manufacturers. In order to declare any product with an LCD screen
"defective" and eligible for replacement or refund through any
applicable BurnetPC.com Return Policy, there must be a minimum of 8
(eight) dead LCD pixels.
ADDITIONAL RMA TERMS
Physical Damage Policy
Physically damaged items cannot be returned to BurnetPC.com.
Improper installation of CPU fans and/or improper clocking may cause
CPUs to chip. CPUs that are chipped, burnt or have bent/broken pins are
considered physically damaged and cannot be returned for refund or
replacement. Physical damage includes (but is not limited to) improper
handling and any other type of damage sustained by irregular use.
BurnetPC.com encounters bent pins regularly when inspecting physically
damaged CPUs. Forcing a processor into position will not solve an
installation problem and may void your BurnetPC.com return policy.
If you return any physically damaged item to BurnetPC.com, the item will
be returned to you at your expense.
DVD Movies
We
now sell a wide variety of DVD Movies ranging from old time classics to
the latest and upcoming releases. DVD Movies are not refundable, but can
be returned within 30 days of the invoice date for a replacement of the
same item. DVD Movies cannot be exchanged for a different item or DVD.
If you have received a damaged or defective DVD Movie, you do not need
to call for an RMA or attempt to obtain an RMA online; each movie
includes a return label on the invoice, which can be used to return the
DVD without the need for an RMA.
Combo Specials
Combo Specials include two items that must be purchased together in
order to receive a discount. Combo items may be returned for replacement
within their applicable BurnetPC.com Return Policy Period. If a Combo
item is returned for a refund, the Combo Discount will be voided, and
the discount amount will be deducted from the amount of the refund. (For
example, if your combo discount was $5, and you return one of the combo
items for a refund, the $5 will be deducted from your RMA refund
amount.)
Out-of-Stock (Back-Order) Items
Sometimes items are returned to BurnetPC.com after the product has been
discontinued. If BurnetPC no longer carries an item that is sent in for
replacement, or if that item is simply out of stock, the item will be
sent to our Back-Order RMA Department. You will be notified via email
with two options: either BurnetPC.com can send you a comparable
replacement item, or a refund of the current market value of the product
will be issued. A current-market-value refund may not exceed the
original invoice price. If the item is returned within 30 days of the
original invoice date, a full refund will be issued.
Downloadable Software
Downloadable software is non-refundable once the download is complete.
If you have purchased downloadable software, and did not download the
software using the supplied download link, the software may be
“returned” for a refund within 15 days of purchase. In order to
process a refund for downloadable software a Letter of Destruction must
be filled out completely and sent to our Customer Service Department.
Please contact the
Customer Service Department to obtain a copy of the Letter of
Destruction.
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